Anyway, I mentioned in my other post that my husband usually stays at The Westin Jakarta but during his trip, it was fully booked so his colleagues informed him to book at Sheraton Grand Jakarta Gandaria City. This is the 6th hotel that my husband tried in Jakarta Indonesia and since he frequents Sheraton hotels, he has his own expectations.
But unfortunately, his expectations were not met. It started with the reception where the staff wanted him to pay his booking in full. What?!? We are aware of incidental deposit pero full payment agad upon check-in, first-time sa Sheraton. What if he wanted to shorten his stay like his previous trip?
When he reaches his room, the room looks good but there is a certain smell that he doesn’t know kung saan ba nanggagaling, parang amoy kulob or molds. It is not the same with other Sheraton rooms na mabango pag open mo pa lang ng door.
The room and bathroom are spacious. The staff even prepared welcome snacks and handwritten cards.
He stayed on the 17th floor but can still hear the noise outside so it is hard to sleep.
Buffet Breakfast at Anigre Restaurant
The following day, while they were eating their breakfast, a hotel staff approached them and asked for feedback and my husband was surprised when his colleagues started talking because they stayed in 3 different rooms but they had the same concern which is the “smell of the room”. But the hotel did not transfer them to a different room so they endured the smell for almost a week.
About breakfast, there are so many options like Indonesian, Asian, and Western cuisine but the taste is just okay. I won’t go into details but after his colleagues shared their feedback about the food, the chef even went out and told them, that if they wanted a certain meal, they could prepare it for them. But they did not make any special requests; it just so happened that the hotel staff went to their table and asked for their feedback. Unfortunately, their reviews are not positive.
But on a positive note, the Sheraton Grand Jakarta Gandaria City Hotel has a good location because it is adjacent to Gandaria City Mall so you can easily shop and dine. They have a 24-hour fitness center and swimming pool.
Lobby Lounge
Aside from Anigre Restaurant, they have a Lobby Lounge too which serves cocktails and appetizers. My husband stayed and dined here while waiting for his midnight flight.
Update: December 2024
Just this month, my husband went back to Indonesia for a business trip and stayed at the Sheraton Grand Jakarta Gandaria City Hotel during his first and last days. And because of his past experience, he booked here without expectations so he was surprised when he arrived at the hotel.
There is a welcome note on television, handwritten notes, and welcome snacks, and the surprising part is, that he has complimentary access to Sheraton Club.
Complimentary Sheraton Club Breakfast Buffet - 6:00AM to 10:30AM
Complimentary Evening Hors D’oeuvres with selected house wines, beer, and basic spirits.
Complimentary snacks, coffee/tea, and soft drinks were available throughout the day
Complimentary Sheraton Club Meeting Room usage
2 pieces pressing per stay
He also received a coupon for a one-time lunch/dinner at Anigre (1 pax) and a Special Happy Hour drink at Lobby Lounge (one time only).
There are so many freebies, unfortunately, he was not able to enjoy all the benefits because he only stayed for several hours. On his first day, he arrived in the wee hours so he missed the Evening Hors D’oeuvres but he was able to eat breakfast at the Sheraton Club before he checked out.
After a few days, he went back to the hotel so he could rest before his midnight flight. The staff changed the expiration date of his coupon so he had a buffet dinner at Anigre.
Sheraton Grand Jakarta Gandaria City Hotel
Jl. Sultan Iskandar Muda, Kebayoran,
Jakarta, Jakarta, Indonesia, 12240
