How to Request for PSA Certificates via PSAHelpline.ph
PSAHelpline.ph has been around since 2000, ito yung NSOHelpline.com before. I’ve already ordered a few times na rin from their old website but this was my first time ordering from the new website. PSAHelpline.ph is authorized by the Philippine Statistics Authority so you have peace of mind that it is legit and documents are handed only to the owner and authorized requester.
Ordering your civil registry documents is easy, you can order using your desktop, laptop, or mobile device. Keep in mind that only 18 years old and above can place an order online.
How to Order a PSA Marriage Certificate
1. Go to https://psahelpline.ph/ and click Order now
2. Choose a certificate. I chose the Marriage Certificate
3. Accept the Terms and conditions. Click Continue
4. Select “My Own Marriage Certificate” or “For Someone Else”. Click Continue.
5. Fill out the online form and submit it.
The following pieces of information are needed to request for Marriage Certificate
1. Your name, sex, birthday, and valid government-issued ID
2. The husband’s name on the certificate
3. The wife’s name on the certificate
4. The date when you got married
5. The place where you were married
6. Late registration (if applicable)
7. The purpose of your request
8. Legal proceedings (if applicable)
9. Your delivery address and contact information
6. Choose from the payment options.
A. Online Payment (Credit Card, GCash, PayMaya, Shopee Pay and Bayad Online)
B. Over the Counter (7-11, Bayad Store and Palawan Pawnshop)
C. Others (BancNet ATM and Dragonpay)
Birth Certificate PHP365
Marriage Certificate PHP365
Death Certificate PHP365
CENOMAR PHP420
7. You will receive an email “We'd like to let you know that you may now pay for your order at any of the following payment channels: Credit Card/GCash/PayMaya/Bayad Online/7-Eleven/Bayad Outlets/BancNet ATM/Dragonpay. You can check other payment channels at…”
8. Once they receive your payment, you will receive another email ‘’We'd like to inform you that your order is now being processed at the PSA. We'll send you another notification as soon as the PSA releases your order.”
9. The third email notification is ‘’We'd like to inform you that your order has been released by the PSA. We'll send you another notification as soon as we dispatch it for delivery.”
10. The fourth email notification is “We'd like to inform you that your order has been dispatched to our courier provider for delivery. For smooth delivery and the security of your document/s, please present one signed valid original government-issued ID to the courier upon delivery.”
11. I received a text from Entrego that my order would be delivered.
June 23 - Processing
June 23 - Released
June 24 - Being Delivered
June 27 - Received my Marriage Certificate. The delivery Guy asked for my Valid ID.
Nationwide Delivery
3 to 4 Working days within Metro Manila
3 to 8 Working Days outside Metro Manila
I live outside Metro Manila so mabilis lang din nadeliver from the time of “Processing”.
Note: You need to place an order per certificate and per person. So if I need our family birth certificates, I need to order 3 times (adjust the number of copies). For my recent order, I only ordered marriage certificates and I chose 3 copies. PHP365 x 3 = P1095 but the total amount to be paid is PHP995.
You can also check the status of your order online by visiting this link https://orders.psahelpline.ph/check-status
Update: January 2024
My son’s passport is about to expire so we need to renew it as soon as possible. We don’t have travel trips yet pero iba na ang laging ready. And because of that, I ordered his birth certificates.
How to Order a PSA Birth Certificate
1. Go to https://psahelpline.ph/ and click Order now
2. Choose a certificate. I chose the Birth Certificate
3. Accept the Terms and Conditions and Data Privacy Act of 2012 Consent. Click Continue
4. Select “My Own Birth Certificate” or “For Someone Else”. Click Continue.
5. You can order for your son, daughter, father and mother.
Spouse is not included and there is a note: “If you need a Birth Certificate for your spouse, please ask him or her to request for the certificate directly.
If your spouse is unable to order directly, please call our hotline at (02) 8737-1111. There are additional verification checks that we need to conduct. Our hotline is open from Mondays to Saturdays, excluding holidays, from 8:00 am to 5:00 pm.
”
6. Fill out the online form and submit it.
To request a copy of the birth certificate of your son, we will ask for the following information in the succeeding steps:
Your name, sex, birthday, and valid government-issued ID
Your son’s name and birthday
His father’s name or His mother’s maiden name
His birthplace
The purpose of your request
Your delivery address and contact information
7. Choose from the payment options.
I ordered 4 pieces of birth certificate, PHP365 x 4 = PHP1460 but the total amount to be paid is PHP1310.
January 11 - Order Processing and Order Released
January 12 - Out for delivery
January 15 - Received my PSA Birth Certificate via Entrego
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